DANA LEVY LTD WEBSITE TERMS & CONDITIONS
INTRODUCTION
Welcome to the ‘Dana Levy Ltd’ website terms and conditions (T&C’s) for use. These terms and conditions apply to the use of this website at www.danalevy.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use this website. You will be able to access most areas of this website without registering your details with us.
We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
This Website is operated by Dana Levy Limited. We are a company registered in England and Wales with company number 7311646. Our registered office address is: 272 Regents Park Road, London, N3 3HN, UK. PLEASE NOTE THIS IS NOT A TRADING OFFICE. Our main trading address is PO Box 48588, London NW4 9DG. Our VAT number is available upon request.
GLOSSARY
To make these T&C’s easier to read, we have defined the following terms;
• "Users" means yourself – as the user of the Website;
• "We/Us/Our" means Dana Levy Limited;
• "Personal Information" means the details provided by you on registration;
• "Product" means a ‘Dana Levy Ltd’ product displayed for sale on our Website;
• "Product Description" means that part of the Website, which set out certain features and characteristics of our products.;
• “Privacy Policy” means our policy around use of your data on or connected to our website;
• "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.
ORDERING FROM US
You are deemed to place an order with us by ordering via our secure online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.
We will send you an order acknowledgement, detailing the products you have ordered to the e-mail address you supplied to us with the order (PLEASE NOTE: It is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications. Delivery will be made to the shipping address provided by you as per each order.
Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
DESCRIPTION OF GOODS
We cannot be held responsible for items which may become discontinued. Fabrics, beads & findings may vary in colour and style to image shown on website. Semi-precious stones are natural products and therefore not all stones are identical to the images shown on the Website.
We reserve the right to alter the design, specification or price of any product supplied, whilst maintaining the overall concept.
Our product ranges have been designed for use by adults only. No items are toys and should be kept away from unsupervised children as they can choke on small pieces.
PRICING
All prices and charges on our Website are shown in GBP pounds sterling, include VAT and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order process. Prices are reviewed periodically and may change at any time, and any necessary changes are made without prior notice. Price changes will not affect orders which we have already sent you an order confirmation. Our Website contains a large number of products and despite our attention to detail it is possible that some of the products listed on our Website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognized by you as a pricing mistake.
CANCELLATION & RETURNS POLICY
Under legislation known as the Distance Selling Regulations, you have a right to cancel orders for certain items purchased from our Website within a statutory cooling-off period. This is 7 working days from the day after the date on which the Product was delivered. We require that you contact us within 7 days of delivery by email / phone, and the new and unused item is returned to us within 10 days (UK and International) of delivery. We are happy to offer a refund or an exchange on new and unused items as long as the items have all their original labelling and are in their original packaging. New and unused means there are no marks on the item, it has not been worn or used, and is returned to us in perfect saleable condition. We will not accept returns for any non-faulty items that have been worn, washed, and/or tags removed. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. For hygiene reasons, we are not able to accept returns on our earrings and lavender eye pillows unless they are faulty upon receipt.
We are also unable to offer refunds/exchanges on bespoke non-catalogue or customised pieces which have been made to suit your requirements, or anything that is sold at a discounted price. If you wish to exchange/return an item that you have purchased from one of our stockists, Please contact the stockist directly as your contract is binding with their terms and conditions. We can only accept returned items for exchanges/refunds purchased directly from our website with an online order reference.
Please Note: If you are returning a non-faulty item because it is unsuitable, we cannot refund the postage you incurred when buying and returning the item. If you are returning an item because it is faulty, we will refund the postage paid by you when returning the item, and if you request a refund on the faulty item rather than an exchange you will receive your full refund including the P&P charge incurred when buying the original item. Please also be aware that international customs duties and sales taxes are not refunded for shipments outside the EU. Returns or exchanges received outside the stated timescale of 10 days will not be accepted, unless previously authorised by the directors of ‘Dana Levy Ltd’.
The ‘Dana Levy Ltd’ Returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.
EXCHANGES
In the event of an exchange, items are subject to product availability and the customer will incur any delivery/shipping costs for returning items to be exchanged and for resending the preferred item back to you. We can only exchange an item for a different style or colour depending on our stock availability. If the item you would like to exchange your order for is higher in price than the price of the original order, we will advise on the price difference to pay. If it is lower we will refund the difference to you minus the original and exchange P&P costs. Please also note that P&P charges from the original order will be deducted from the credit amount from the original order against the total cost of the preferred item when the exchange is processed.
If you wish to exchange an item, please email us your preferred item and we will reserve it for you if the item is in stock. Exchanged items can only be despatched after the returned goods have been received and undergone a quality control check.
HOW TO PROCEED WITH YOUR RETURN OR EXCHANGE
1. To arrange an exchange or return, Please email: info@danalevy.co.uk putting EXCHANGE or RETURN & customer order reference number in the subject heading. Please also email us your name, address, and contact number, details of the product and the reason for exchanging /returning the item. We will then confirm if it is possible to process your request.
2. If you receive confirmation from us that the item is exchangeable/returnable, Please send a letter with your full contact details including name, address and contact number/email address, and clearly state why you are returning the item(s). Please also state whether you would like to make a return or an exchange and state the exact desired item(s) name as stated on our website, plating, colour, etc.
3. Please securely wrap and package the item with the completed letter and send to our head office at:
Customer Services Department
Dana Levy Ltd
PO Box 48588
London
NW4 9DG
United Kingdom
4. We recommend that you send all items via recorded/registered delivery (with insurance) and obtain proof of postage as we cannot take responsibility for packages that we do not ship ourselves.
REFUNDS
Once your unwanted order has been returned to us within the stated timescale, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be made within 30 days. All undamaged, correctly returned items will be credited to the original customer’s credit or debit card including sales taxes for all EU country shipments, excluding delivery/shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the EU.
Please Note: If we receive your return in a condition which we feel is not fit for exchange or refund, we shall get in touch with you to discuss proceedings. We reserve the right to refuse an exchange or refund for any item sent back in a condition where the item has been used or damaged. If this is the case, the item will be returned to you at your cost. Only items which we can confirm as new and unused will be eligible for a refund or exchange, and they have reached our Returns department within the timescale stated (unless otherwise authorised).
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 2 months after delivery. Please provide your order number and date of purchase when contacting ‘Dana Levy Ltd’ with your fault claim. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear or handled without care will not be accepted as faulty. Exchanges are possible if the item is available.
GIFT RETURNS
If someone has sent you a special gift from ‘Dana Levy Ltd’ but it wasn’t quite right, then you can exchange it for a different style or colour, or a refund within 7 days after delivery. Please follow the same process as above and advise on the name of the person who bought the item for you when contacting us so we can check that the order date complies with our terms and conditions for Returns/Exchanges. Please be aware that any refund will be put onto the original purchaser’s credit or debit card, and any shipping costs, taxes and import duties will not be refunded.
DELIVERY
UK DELIVERY
All small jewellery orders are sent securely via Royal Mail Recorded 1st class 'Signed for' delivery service, and larger jewellery pieces and lifestyle products are sent via Royal Mail "Special delivery” or via courier depending on product size/weight/value. The price for delivery is calculated automatically according to the number of items you purchase and their combined weight.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*
INTERNATIONAL DELIVERY
All Orders are sent securely via Royal Mail Recorded “International Signed For” delivery. The price for delivery is calculated according to the number of items you purchase and their combined weight.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*
If you need to trace your parcel please don't hesitate to contact us for your Royal Mail tracking number.
*Please note: If no one is at the delivery address as stated on your order at the time of delivery and able to sign for it, Royal Mail / your local postal service will leave a “Whilst You Were Out” card with instructions of which mail depot to collect it from. If you do not collect it from the depot by the deadline date stated on the card it will be returned to us. If this occurs, we will contact you to rearrange delivery and you will be required to pay an additional postage fee in order for it to be resent to you. If you do not wish to do this, we will refund you on the cost of the order minus the cost of the initial P&P charge on the order.
Dana Levy Ltd cannot be held responsible for goods that are lost or delayed in transit.
We cannot refund or replace lost orders until 20 working days after the despatch date (30 days for International orders) – this is the set time limit that Royal Mail classes packages as being ‘Lost’.
SERVICE ACCESS
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses.
DISCLAIMER
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
PRIVACY POLICY
We are committed to preserving the privacy of all visitors to our website at www.danalevy.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through email notification.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products from www.danalevy.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
UN-SUBSCRIBE
Our website gives users the option to have their information removed from our database if they do not want to receive future communications or if they no longer wish to receive newsletter messages.
To un-subscribe, please send an email with “UN-SUBSCRIBE” in the subject heading to; info@danalevy.co.uk
DISCLOSURE OF YOUR INFORMATION
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
COOKIES AND IP ADDRESS
Our online store uses a browser "cookie" to store your order reference, so that we can display your shopping cart. This cookie does not store any of your personal information. Our site uses a session "cookie" to record which pages you have visited on our website. This is simply used to gather statistical information on the most popular pages on our website. This cookie does not store any of your personal information. Our website also records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you use to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
