COVID 19 - DELIVERY UPDATE

If you are worried about the delay in the delivery of your order please read this notice.

Since the start of the Coronavirus outbreak Royal Mail have reduced their hours of service so all postal services are taking longer than usual and are not currently delivering mail on Saturdays so orders are taking longer than usual to be delivered.

Some deliveries have taken up to 10 working days to arrive.

Please read Royal Mail's changes to their service here:

https://www.royalmail.com/d8/coronavirus-changes-service

As noted on our terms and conditions and delivery notice on our website, Royal Mail will not class mail as being lost until 20 working days (exc. weekends and public holidays) have passed so we cannot register claims for lost orders until this deadline. Please kindly calculate this from the date your order was dispatched before contacting us regarding delays in delivery of your order as we cannot report it until then. This is beyond our control.

We thank you for your patience at this time.

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About Dana Levy

Dana Levy is a luxury costume jewellery designer based in London, England. Her unique and personalised jewellery pieces are inspired by exotic sights, cultures and traditions from around the world and handmade to order in her London atelier. Each jewellery piece is made from the highest quality materials and incorporate beautiful symbolic charms, amulets and talismans with spiritual meanings including the evil eye and hamsa hand, and handcrafted for you with love. Dana's bestselling personalised jewellery collection includes name bracelets, necklaces and accessories, personalised to each customers preferences.

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May 05, 2020

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COVID 19 - DELIVERY UPDATE

COMPANY INFO

Customer Care

About Dana Levy

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