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Delivery Information

All the pieces in our collections are hand-made to order. Jewellery orders are usually dispatched within 2-3 working days of receipt of order as long as all components are in stock, unless we have contacted you and agreed alternative terms. If an item is out of stock we will notify you. 

For all fabric accessories such as our jewellery cases made from our Silk Damask or Liberty print fabrics as shown on the danalevy.co.uk website, please allow up to 20 days for delivery as they are bespoke and hand-made to each customers personal specifications.
If you need your order delivered by a specific date, please call or email us before placing your order to ensure it can be delivered in time. 

Most of our jewellery orders are packaged in our beautiful woven signature logo cotton gift pouches complete with a jewellery care card enclosed.

Oversized pieces are packaged securely in our signature logo tissue.

For health and hygiene reasons our earrings are sent in transparent sealed packaging.

Our string and cord bracelets are attached to a branded card wrapped in cellophane and our logo tissue packaging.

All jewellery orders are wrapped in our signature logo tissue and packaged securely in an unbranded external padded envelope to help prevent damage whilst in transit.

If you are sending an item as a gift to someone special, feel free to add a short greeting in the ‘Special Instructions’ box in the cart section of the checkout when you place your order and we will add your greeting on a gift card with the item you have ordered for them and will ensure no receipts are added to the package. If the item is a gift but is being sent to your address we will include the receipt for your reference, unless you notify us not to on your order confirmation. 
All payments for orders must be received and authorized before shipment. You will receive a notification email once your order has been dispatched.



In light of the latest government order to stay home, we have taken steps to ensure most of our small team are off site, working in separate spaces and are working to advised strict safety guidelines. 
We are limiting our order mailouts and will only be dispatching orders on Mondays and Thursdays at this time - this is for the safety of our team. We shall be doing our best to dispatch all orders that are placed before midnight the previous day (i.e. Sunday night and Wednesday night respectively) on these days but unfortunately this cannot be guaranteed. Therefore orders placed during this period may encounter processing and delivery delays as Royal Mail’s service is also experiencing delays in their delivery schedule. This is beyond our control.

As we offer free UK delivery we send UK orders via Royal Mail 2nd class signed for mail which Royal Mail usually deliver within 3-4 working days from the postal date. However during this period this is taking longer than usual which is out of our control. Please kindly allow 7-10 working days for delivery.

If you require your order to be delivered by a specific date, please kindly contact us before you place your order to ensure we can accommodate your request.

Thank you for your patience and understanding at this challenging time,

Team DL


Delivery for orders to UK mainland addresses is currently free of charge but is subject to change.

Orders to all other UK addresses cost £4.99 per order.

Each order is sent securely via Royal Mail Recorded 2nd class 'Signed For' delivery service. Royal Mail aims to deliver 2nd Class mail within 2-3 working days from the postage date. 

Larger orders or larger quantities of jewellery pieces per order and jewellery cases are sent via Royal Mail ‘Special Delivery’ service or via courier depending on product size/weight/value/quantity.

Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.* 


Our delivery rate for orders with a total value of under GBP £50 to Europe: GBP £10.99 per order

Our delivery rate for orders with a total value of over GBP £50 to Europe: GBP £11.99 per order

Our delivery rate for orders with a total value of under GBP £50 to ROW: GBP £11.99 per order

Our delivery rate for orders with a total value of over GBP £50 to ROW: GBP £12.99 per order

Please Note: Any import duty and taxes that may be due in the country of destination are the responsibility of the customer.

All orders are sent securely via Royal Mail Recorded ‘International Signed’ or ‘International Tracked & Signed’ (where possible) delivery.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*

We will provide you with the Royal Mail tracking number for your order by email once the order has been dispatched.

When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. Dana Levy Ltd cannot be held responsible for delays caused by Customs and is unable to release orders from Customs clearance. 

*Please Note: If no one is at the delivery address as stated on your order at the time of delivery and able to sign for it, Royal Mail / your local postal service will leave a “Whilst You Were Out” card with instructions of which mail depot to collect it from. If you do not collect it from the depot by the deadline date stated on the card it will be returned to us. If this occurs, we will contact you to rearrange delivery and you will be required to pay an additional postage fee in order for it to be resent to you.

Dana Levy Ltd cannot be held responsible for goods that are lost or delayed in transit.

Items not received but tracked as being delivered - This usually happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked and confirmed as being ‘Delivered’. For this reason, we always recommend that you get items delivered to your home address.

Occasionally Royal Mail may deliver your package to a neighbour if you are not home at the time of delivery. If your order is tracked as being delivered and you have not received it please check with your neighbours before contacting us and if they do not have the package, please contact your local Royal Mail sorting office to help as they should have more information on its whereabouts.

If your delivery has been delayed, please use the tracking number noted on the email notification we sent you to inform you that your order was dispatched to enable you to locate it with Royal Mail.

We cannot refund or replace lost orders until 20 WORKING days after the dispatch date (25 days for International orders) – This is the set time limit that Royal Mail classes packages as being ‘Lost’ and will only look into it from this date onwards therefore we cannot report and enquire about any undelivered orders until then.