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Delivery Information

All the pieces in our collections are hand-made to order. Jewellery orders are usually dispatched within 3-4 working days of receipt of order as long as all components are in stock, unless we have contacted you and agreed alternative terms. If an item is out of stock we will notify you.
For all fabric accessories such as our jewellery cases made from our Silk Damask or Liberty print fabrics as shown on the danalevy.co.uk website, please allow up to 20 days for delivery as they are bespoke and hand-made to each customers personal specifications.
If you need your order delivered by a specific date, please call or email us before placing your order to ensure it can be delivered in time.

Most of our jewellery orders are packaged in our signature cotton drawstring logo gift pouches tied with satin ribbon. Oversized pieces are packaged securely in our signature logo tissue.
Our red string and cord bracelets are attached to a message card in cellophane and our logo tissue packaging.
All jewellery orders are wrapped in our signature logo tissue packaging in an unbranded external padded envelope to help prevent damage whilst in transit.


If you are sending an item as a gift to someone special, feel free to add a short greeting in the ‘Special Instructions’ box in the cart section of the checkout when you place your order and we will add your greeting on a gift card with the item you have ordered for them and will ensure no receipts are added to the package. If the item is a gift but is being sent to your address we will include the receipt for your reference, unless you notify us not to on your order confirmation.
All payments for orders must be received and authorized before shipment. You will receive a notification email once your order has been dispatched.


UK DELIVERY
Delivery for orders to UK mainland addresses is currently free of charge but is subject to change.
Orders to all other UK addresses cost £4.99 per order.

Each order is sent securely via Royal Mail Recorded 2nd class 'Signed For' delivery service. This service usually takes 2-3 working days to be delivered from the date the order is dispatched. 

Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*

All small jewellery orders are placed in our signature cotton gift pouches, wrapped in our logo tissue packaging and placed in an unbranded external padded envelope to help prevent damage whilst in transit.

Larger orders or larger quantities of jewellery pieces per order and jewellery cases are sent via Royal Mail ‘Special Delivery’ service or via courier depending on product size/weight/value/quantity.


INTERNATIONAL DELIVERY
Non EU orders are exclusive of VAT (20%). This is automatically removed from your order at the checkout.

Our delivery rate for orders with a total value of under GBP £50 to Europe: GBP £9.99 per order
Our delivery rate for orders with a total value of over GBP £50 to Europe: GBP £11.99 per order
Our delivery rate for orders with a total value of under GBP £50 to ROW: GBP £10.99 per order
Our delivery rate for orders with a total value of over GBP £50 to ROW: GBP £12.99 per order

Orders to Europe are usually delivered within 4-5 days from the dispatch date. 
Orders to ROW are usually delivered within 7-10 days from the dispatch date. 

Please Note: Any import duty and taxes that may be due in the country of destination are the responsibility of the customer.
All orders are sent securely via Royal Mail Recorded ‘International Signed For’ delivery.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*
We will provide you with the Royal Mail tracking number for your order by email once the order has been dispatched.

When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

*Please Note: If no one is at the delivery address as stated on your order at the time of delivery and able to sign for it, Royal Mail / your local postal service will leave a “Whilst You Were Out” card with instructions of which mail depot to collect it from. If you do not collect it from the depot by the deadline date stated on the card it will be returned to us. If this occurs, we will contact you to rearrange delivery and you will be required to pay an additional postage fee in order for it to be resent to you. If you do not wish to do this, we will refund you on the cost of the order minus the cost of the initial P&P charge on the order.

Dana Levy Ltd cannot be held responsible for goods that are lost or delayed in transit.

Items not received but tracked as being delivered - This usually happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

If your delivery has been delayed, please use the tracking number noted on the email notification we sent you to inform you that your order was dispatched to enable you to locate it with Royal Mail.

We cannot refund or replace lost orders until 20 working days after the dispatch date (30 days for International orders) – This is the set time limit that Royal Mail classes packages as being ‘Lost’ and will only look into it from this date onwards therefore we cannot report and enquire about any undelivered orders until then.