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All the pieces in our collections are hand-made to order. Jewellery orders are usually dispatched within 2-3 working days of receipt of order as long as all components are in stock, unless we have contacted you and agreed alternative terms. If an item is out of stock we will notify you. If you require your order to be delivered by a specific date, please call or email us before placing your order to ensure it can be delivered in time.
Most of our jewellery orders are packaged in our beautiful woven cotton signature logo pouches complete with a jewellery care card enclosed. Oversized pieces are packaged securely in our signature logo tissue.
For health and hygiene reasons our earrings are sent in transparent sealed packaging.
Our string and cord bracelets are attached to a branded card wrapped in cellophane and our logo tissue packaging.
All jewellery orders are wrapped in our signature logo tissue and packaged securely in an unbranded external padded envelope to help prevent damage or theft whilst in transit.
If you are sending an item as a gift to someone special, we offer a signature gift packaging service which includes a branded cotton pouch for each item which is wrapped in our branded tissue wrap with ribbon and small branded gift tag attached. This is a payable service and is strictly non-refundable, even if items purchased are returned for a refund. You can add this option on the cart page at checkout where there is a box for you to add a short greeting for the recipient which we will hand write on a small branded gift tag with the item you have ordered for them and will ensure no receipts are added to the package (if the order is being sent directly to the recipient). If the item is a gift but is being sent to your address we will include the receipt for your reference, unless you notify us not to on your order confirmation.
All payments for orders must be received and authorized before shipment. You will receive a notification email once your order has been dispatched.
Delivery will be made to the shipping address provided by you as per each order. Please ensure that the delivery address details including postal codes submitted by you are correct when the order is placed as we cannot accept responsibility for orders not reaching the recipient if the address is incorrect. Any undelivered items returned to us will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you is incorrect which you inform us of after the order has been dispatched.
We send all UK orders via Royal Mail 2nd class signed for mail which Royal Mail usually deliver within 3-4 working days from the postal date. However it can sometimes take longer than usual. This is beyond our control. Please kindly allow 10 working days for delivery before contacting us to inform us that your order has not arrived as Royal Mail will not class a package as lost before this deadline has passed.
If you require your order to be delivered by a specific date, please kindly contact us before you place your order to ensure we can accommodate your request.
Thank you for your patience.
Due to the increase in Royal Mail postage prices we can no longer offer free UK delivery for all orders. From 2nd October 2023 our delivery rates for orders to UK mainland addresses are as follows:
Orders with a total value of up to GBP £69.00 to UK mainland addresses: GBP £3.99 per order
Orders with a total value of GBP £70.00 - £79.00 to UK mainland addresses: GBP £4.99 per order
Orders with a total value of over GBP £80.00 to UK mainland addresses is currently free of charge.
Each order is sent securely via Royal Mail Recorded 2nd class 'Signed For' delivery service. Royal Mail aims to deliver 2nd Class mail within 2-3 working days from the postage date but this cannot be guaranteed.
Larger orders or larger quantities of jewellery pieces per order and jewellery cases are sent via Royal Mail ‘Special Delivery’ service or via courier depending on product size/weight/value/quantity.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.* Customers are solely responsible for ensuring that the delivery address they supply us with on their order form is correct and complete, including house numbers and full postcodes. The addresses that are noted on the order form are printed on the delivery address labels as they are - they are not checked or verified before the order is dispatched.
Any undelivered items returned to us either due to not being collected after Royal Mail has attempted delivery and left a note or due to the delivery address being incorrect/incomplete will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you is incorrect which you inform us of after the order has been dispatched.
As the UK is no longer part of the EU, Royal Mail postal fees to Europe and worldwide have increased significantly. As this is the case we have had no alternative but to increase our international delivery fees as follows:
Our delivery rate for orders with a total value of up to GBP £49 to Europe: GBP £10.99 per order
Our delivery rate for orders with a total value of GBP £50-£199.00 to Europe: GBP £12.99 per order
Our delivery rate for orders with a total value of over GBP £200 to Europe: GBP £15.99 per order
REST OF THE WORLD
Our delivery rate for orders with a total value of up to GBP £49 to ROW: GBP £11.99 per order
Our delivery rate for orders with a total value of GBP £50- £199.00 to ROW: GBP £13.99 per order
Our delivery rate for orders with a total value of over GBP £200 to ROW: GBP £16.99 per order
Please Note: As of November 2023, If the country that you would like your order delivered to is not listed as an option on our checkout page this means that we cannot deliver to your chosen country. This is either due to the national postal service in your country not complying with Royal Mail's postal rules and regulations or that we have received too many undelivered orders back and therefore can no longer deliver to this destination.
Please Note: Due to new Brexit rules & regulations, as the UK is no longer part of the EU, orders purchased via our website that are to be delivered to addresses in Europe are subject to additional checks and customs fees. All import duty and taxes that may be due on your order in the country of destination are the sole responsibility of the customer. This also applies to all orders delivered to countries outside of the UK. Please consider this before you place your order.
All orders are sent securely via Royal Mail Recorded ‘International Signed’ or ‘International Tracked & Signed’ (where possible) delivery. We will provide you with the Royal Mail tracking number for your order by automated email as soon as your order has been dispatched.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted unless order is being delivered to an address in the UAE where it is mandatory as well as the full delivery address) as all deliveries will require someone to sign for it.*
Customers are solely responsible for ensuring that the delivery address they supply us with on their order form is correct and complete, including house numbers and full postcodes. The addresses that are noted on the order form are printed on the delivery address labels as they are - they are not checked or verified before the order is dispatched. Customers are also solely responsible for checking the rules and regulations of the postal service in the country of destination of their order as each countries rules and advice differs. Dana Levy Ltd is not responsible or liable for orders not being delivered due to customers not providing sufficient delivery information to ensure successful delivery in their country of destination. Any undelivered items returned to us will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you at the time of your order is incorrect (which you inform us of after the order has been dispatched).
If an international order sent to a delivery address as noted on the customers order form is returned to Dana Levy Ltd HQ for unspecified reasons where Dana Levy Ltd is not at fault, we will only refund the customer for the cost of the items ordered, but not for the initial delivery charge used to send the order to the customer. Customers are required to contact their local postal service to claim for the postal charges.
When orders are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the local postal service in the country that the order is being sent to. Delays can often be caused by Customs checks, which can sometimes take up to 1-2 weeks. Dana Levy Ltd cannot be held responsible for delays caused by Customs and is unable to release orders from Customs clearance.
*Please Note: If no one is at the delivery address as stated on your order at the time of delivery and able to sign for it, Royal Mail / your local postal service will leave a “Whilst You Were Out” card with instructions of which mail depot to collect it from. It is the customer's sole responsibility to contact their local postal service within 5 working days to rearrange delivery. This is not the responsibility of Dana Levy Ltd. If the customer does not collect it from their local postal depot by the deadline date stated on the card, the order will be returned to us. If this occurs, we will contact you to rearrange delivery and you will be required to pay an additional postage fee in order for it to be resent back to you. If we receive the package back and the customer does not want the order resent back to them (Exc. personalised items - these are non returnable and non refundable),we will only refund the customer for the cost of the items ordered, but not for the initial delivery charge used to send the order to the customer.
Dana Levy Ltd cannot be held responsible for goods that are lost or delayed in transit.
For orders not received but tracked as being delivered - This usually happens when orders are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number we provide you with on the Royal Mail website. Please note that we do NOT refund or replace items that are tracked and confirmed as being ‘Delivered’. For this reason, we always recommend that you get items delivered to your home address and on days you are at home.
Occasionally Royal Mail may deliver your package to a neighbour if you are not home at the time of delivery. If your order is tracked as being delivered and you have not received it please check with your neighbours to see if they signed for it before contacting us and if they do not have the package, please contact your local Royal Mail sorting office to help as they should have more information on its whereabouts.
If your delivery has been delayed, please use the tracking number noted on the email notification we sent you to inform you that your order was dispatched to enable you to locate it with Royal Mail.
We cannot refund or replace lost UK based orders until 20 WORKING days (excluding weekends and public holidays) after the dispatch date (32 WORKING DAYS for International orders) have passed – This is the earliest date that Royal Mail classes packages as being ‘Lost’ and will only look into it from this date onwards therefore we cannot report and/or enquire about any undelivered orders until then.