Just Added To Your Cart
Welcome to the Dana Levy Ltd website terms and conditions (T&C’s) for use. These terms and conditions apply to the use of this website at www.danalevy.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use this website. You will be able to access most areas of this website without registering your details with us.
We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
This website is operated by Dana Levy Limited. We are a company registered in England and Wales with company number 7311646. Our registered office address is: 272 Regents Park Road, London, N3 3HN, UK. PLEASE NOTE THIS IS NOT A TRADING OFFICE. Our main trading address is PO Box 48588, London NW4 9DG.
To make these T&C’s easier to read, we have defined the following terms;
ORDERING FROM US
You are deemed to place an order with us by ordering via our website’s secure online checkout process which is written in the English language. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.
We cannot be held responsible for customer generated mistakes and errors including colour options and/or combinations, order quantities or other ordering errors. To prevent these errors from occurring please review your order carefully and thoroughly before submitting it on our Website.
We will send you an order confirmation email, detailing the products you have ordered to the e-mail address you supplied to us with your order.
Please Note: It is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications.
Delivery will be made to the shipping address provided by you as per each order. Please ensure that the delivery address details including postal codes submitted by you are correct and complete when the order is placed as we cannot accept responsibility for orders not reaching the recipient if the address is incorrect or incomplete. Any undelivered items returned to us will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you is incorrect which you inform us of after the order has been dispatched.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
DESCRIPTION OF GOODS
All our jewellery pieces in all our jewellery collections sold on our website are hand-made in our studio in the UK according to each customer’s specific chosen combinations of features available shown on the relevant product page of the item chosen by you on our website.
Please Note: The product images on each product page of our website are static product images showing examples of the product on each page and therefore do not change plating colour or bead/cord colours according to the options you choose when you place your order. It is the customers responsibility to check over their order form to ensure all the chosen options are as they wish. The images shown on your order confirmation are also static images of the product chosen and do not reflect the colour/plating options chosen by you. Please consider this when you place your order.
We cannot be held responsible for items which may become discontinued. Beads & findings may vary in colour and style to image shown on website. Semi-precious stones are natural products and therefore not all stones are identical to the images shown on the website.
We reserve the right to alter the design, specification or price of any product supplied, whilst maintaining the overall concept.
HEALTH & SAFETY
Our product ranges have been designed for use by adults only. No items are toys and should be kept away from unsupervised children as they can choke on small pieces.
All prices and charges on our website are shown in British Pounds Sterling £GBP and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order checkout process. Prices are reviewed periodically and may change at any time, and any necessary changes are made without prior notice. Price changes will not affect orders which we have already sent you an order confirmation for. Our website contains a large number of products and despite our attention to detail it is possible that some of the products listed on our website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognized by you as a pricing mistake.
If you are purchasing items from our Website from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.
CANCELLATION & RETURNS POLICY
Under legislation known as the Consumer Contracts Regulations, If for any reason you are not completely satisfied with your online purchase, you have a right to cancel orders for items from our jewellery collections purchased from our website within a statutory cooling-off period. This is 14 working days from the day after the date on which the order was delivered to you. We require that you contact us within 14 days of delivery by email / phone (See Return / Exchange Procedure below), and the new and unused item (s) is/are returned to us within 14 days (UK and International) of the date of when you inform us of your decision to cancel your order. We are happy to offer an exchange or refund on new and unused items as long as the items have all their original labelling and are returned in their original gift bag packaging complete with its individual care card. New and unused means there are no marks on the item, it has not been worn or used, does not smell of perfume or any other aroma and is returned to us in perfect saleable condition. We will not accept returns for any non-faulty items that have been worn, washed, and/or have their original tags & gift pouches removed. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. For health protection and hygiene reasons, we are not able to accept returns on earrings purchased at Dana Levy Ltd if the sealed packaging that they are delivered in is unsealed by the customer. Our face coverings and face covering filters are strictly non-returnable and non exchangeable under any circumstances.
Please Note: Our signature gift packaging is strictly non-refundable, even if items purchased are returned for a refund.
Please Note: If your order has already been dispatched when you decide to cancel your order we will be unable to redirect it, so we request that you follow the Return/Exchanges procedure below upon receipt.
We reserve the right to charge for re-posting of orders returned to us in error.
Under the Consumer Contracts Regulations legislation Bespoke and personalised goods are exempt from the cancellation rights. Any Bespoke and personalised items ordered by you that are bespoke or non- catalogue (inc. non standard sizes, personalised names on items, made to order items, non standard colours requested by you when placing your order, or jewellery altered in any way as per your request etc) are exempt from the cancellation rights.
Any pieces sold on our website which are Bespoke, personalised and hand-made (as stated above) as per your chosen specifications cannot be cancelled or changed once the order has been placed. We are also unable to offer refunds and/or exchanges on Bespoke, non-catalogue or customised pieces which have been made to suit your requirements, or anything that is sold at a discounted price.
We will only refund bespoke orders if the item is faulty on delivery and cannot be repaired.
In the event of an exchange, items are subject to product availability and the customer will incur any delivery/shipping costs for returning items to be exchanged and for resending the preferred item back to you to be agreed before your unwanted item is returned to us. We can only exchange an item for a different style or colour depending on our stock availability and with the same value or higher than the original item (minus the original P&P costs). If the item you would like to exchange your order for is higher in price than the price of the original order, we will advise on the price difference to pay as well as the P&P charge for sending you the exchanged item.
Please Note: If your initial order qualified for “Free Shipping”, this offer is only applicable to the initial order and not for exchanged items. You will be responsible for paying for shipping the unwanted item back to us and to send the exchanged item back to you. Please follow the ‘Exchange Procedure’ below.
Please also note that any P&P charges from the original order will be deducted from the credit amount of the original order against the total cost of the preferred item when the exchange is processed. If you wish to exchange an item, please follow the ‘Exchange Procedure’ below and include details of your preferred item so we can reserve it for you if the item is in stock. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
RETURN / EXCHANGE PROCEDURE
Alternatively you can call us on: +44 (0)7905430010 with your order details to inform us of your wish to return/exchange your order.
Customer Services Department
Dana Levy Ltd
PO Box 48588
Once your unwanted order has been received by us within the stated timescale stated above, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be issued within 14 days of us receiving your returned order. All undamaged, unworn and correctly returned items will be credited to the original customer’s credit or debit card. As previously stated, our signature gift packaging is strictly non-refundable, and any international customs duties and sales taxes are non-refundable for all international shipments.
Please Note: If we receive your return in a condition which we feel is not fit for exchange or refund, we shall get in touch with you to discuss proceedings. We reserve the right to refuse an exchange or refund for any item sent back in a condition where the item has been used or damaged, including strong aroma’s such as perfume on the item as it cannot be resold in this condition. If this is the case, the item will be returned to you at your cost. Only items which we can confirm as ‘New and unused’ will be eligible for a refund or exchange, and they have reached our Returns department within the timescale stated (unless otherwise authorised).
Any returned items received without a Returns Number and completed Returns Form will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.
Returns received outside of the above stated timelines are accepted at the discretion of Dana Levy Ltd.
In the rare event that the item(s) you order are delivered faulty or damaged please contact our customer services department immediately on +44(0)7905430010 or email us at: email@example.com to inform us of this and to arrange a repair, replacement or a refund. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 5 months from the date of order. Please provide your order number and date of purchase when contacting Dana Levy Ltd with your fault claim and include images of the item and fault where possible. All items returned as faulty will be inspected by our repairs team at Dana Levy Ltd on a case by case basis. We are happy to repair faulty items free of charge within a period of 5 months from the initial order date if the fault is a production fault and not due to natural fair wear and tear, accidental damage, undue care and misuse (against our care instructions noted on our website/enclosed with our jewellery pieces) including damage/discolouration/tarnishing caused by perfumes, oils, chemicals, liquids & heat exposure. Our 5 month warranty will be void and will not be accepted as ‘faulty’ if damage is caused due to customer misuse as stated above.
Exchanges are possible if the item is irreparable.
We offer a payable repairs service for most of our jewellery items needing some TLC after the free repairs period of 5 months from the date of the order of the item. There is a charge for this service, to cover the cost of the labour for the repair and to replace any components missing from the original item (if applicable) plus shipping costs. The fee varies according to each item so if you would like to use this service please contact us with your order number and details of the repair needed (Pls include images if possible) and we can advise on the costs involved. All repairs beyond the 5 month limit from the initial purchase date are chargeable.
If someone has sent you a special gift from ‘Dana Levy Ltd’ but it wasn’t quite right, then you can exchange it for a different style or colour with the same cost value (or higher) within 14 days after delivery. Please follow the same exchange procedure as above and advise on the name of the person who bought the item for you when you contact us so we can check that the order date complies with our Terms and Conditions for exchanges.
Please note that the above terms still apply to all exchange requests.
P&P FOR RETURNS /EXCHANGES
If you are returning a non-faulty item because it is unsuitable, we cannot refund the postage you incurred when ordering and returning the item. If you are returning an item because it is faulty, once the fault is confirmed we will refund the postage paid by you when returning the item. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK. Returns or exchanges received outside the stated timescale of 14 days will not be accepted, unless previously authorised by the directors of ‘Dana Levy Ltd’. The ‘Dana Levy Ltd’ Returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Contracts Regulations.
PACKAGING & DELIVERY
Most of our jewellery orders are packaged in our signature cotton logo gift pouches complete with a jewellery care card enclosed. Oversized pieces are packaged securely in our signature logo tissue and secured with our branded sticker.
For health and hygiene reasons our earrings are sent in transparent sealed packaging.
Our red string and cord bracelets are attached to a branded card wrapped in cellophane and our logo tissue packaging.
All jewellery orders are wrapped in our signature logo tissue packaging in an unbranded external padded envelope to help prevent damage or theft whilst in transit.
Our signature gift packaging includes a branded cotton pouch for each item which is wrapped in our branded tissue wrap with ribbon and small gift tag attached. This is a payable service and is strictly non-refundable, even if items purchased are returned for a refund.
All the pieces in our collections are hand-made to order. Jewellery orders are usually dispatched within 2-3 working days of receipt of order as long as all components are in stock, unless we have contacted you and agreed alternative terms. If an item is out of stock we will notify you. If you require your order to be delivered by a specific date, please call or email us before placing your order to ensure it can be delivered in time.
If you are sending an item as a gift to someone special, we offer a gift packaging service ( See note in packaging section above) which you can add to your order on the cart page at checkout. If you choose this option and it is being sent directly to the gift recipient we will ensure no receipts are added to the package. If the item is a gift but is being sent to your address we will include the receipt for your reference, unless you notify us not to on your order confirmation.
All payments for orders must be received and authorized before shipment. You will receive a notification email once your order has been dispatched.
We send all UK orders via Royal Mail 2nd class signed for mail which Royal Mail usually deliver within 3-4 working days from the postal date. However it can sometimes take longer than usual. This is beyond our control.
If you require your order to be delivered by a specific date, please contact us before you place your order to ensure we can accommodate your request.
Thank you for your patience.
Due to the ever increasing Royal Mail postage prices we can no longer offer free UK delivery for all orders. From 2nd October 2023 our delivery rates for orders to UK mainland addresses are as follows:
Orders with a total value of up to GBP £69.00 to UK mainland addresses: GBP £3.99 per order
Orders with a total value of GBP £70.00 - £79.00 to UK mainland addresses: GBP £4.99 per order
Orders with a total value of over GBP £80.00 to UK mainland addresses is currently free of charge.
Each order is sent securely via Royal Mail Recorded 2nd class 'Signed For' delivery service. Royal Mail aims to deliver 2nd Class mail within 2-3 working days from the postage date but this cannot be guaranteed.
Larger orders or larger quantities of jewellery pieces per order and jewellery cases are sent via Royal Mail ‘Special Delivery’ service or via courier depending on product size/weight/value/quantity.
Please ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.* Customers are solely responsible for ensuring that the delivery address they supply us with on their order form is correct and complete, including house numbers and full postcodes. The addresses that are noted on the order form are printed on the delivery address labels as they are - they are not checked or verified before the order is dispatched.
Any undelivered items returned to us either due to not being collected after Royal Mail has attempted delivery and left a note or due to the delivery address being incorrect/incomplete will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you is incorrect which you inform us of after the order has been dispatched.
As the UK is no longer part of the EU, Royal Mail postal fees to Europe and worldwide have increased. As this is the case we have had no alternative but to increase our international delivery fees as follows:
Our delivery rate for orders with a total value of up to GBP £49 to Europe: GBP £10.99 per order
Our delivery rate for orders with a total value of GBP £50-£199.00 to Europe: GBP £12.99 per order
Our delivery rate for orders with a total value of over GBP £200 to Europe: GBP £15.99 per order
REST OF THE WORLD
Our delivery rate for orders with a total value of up to GBP £49 to ROW: GBP £11.99 per order
Our delivery rate for orders with a total value of GBP £50- £199.00 to ROW: GBP £13.99 per order
Our delivery rate for orders with a total value of over GBP £200 to ROW: GBP £16.99 per order
Please Note: As of November 2023, If the country that you would like your order delivered to is not listed as an option on our checkout page this means that we cannot deliver to your chosen country. This is either due to the national postal service in your country not complying with Royal Mail's postal rules and regulations or that we have received too many undelivered orders back and therefore can no longer deliver to this destination.
Please Note: Due to new Brexit rules & regulations, as the UK is no longer part of the EU, orders purchased via our website that are to be delivered to addresses in Europe are subject to additional checks and customs fees. All import Customs duty and taxes that may be due on your order in the country of destination are the sole responsibility of the customer. This also applies to all orders delivered to countries outside of the UK. Please consider and check this before you place your order.
All orders are sent securely via Royal Mail Recorded ‘International Signed’ or ‘International Tracked & Signed’ (where possible) delivery. We will provide you with the Royal Mail tracking number for your order by automated email as soon as your order has been dispatched.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted unless order is being delivered to an address in the UAE where it is mandatory as well as the full delivery address and phone number) as all deliveries will require someone to sign for it.*
Customers are solely responsible for ensuring that the delivery address they supply us with on their order form is correct and complete, including house numbers and full postcodes. The addresses that are noted on the order form are printed on the delivery address labels as they are - they are not checked or verified before the order is dispatched. Customers are also solely responsible for checking the rules and regulations of the postal service in the country of destination of their order as each countries rules and advice differs. Dana Levy Ltd is not responsible or liable for orders not being delivered due to customers not providing sufficient delivery information to ensure successful delivery in their country of destination. All international undelivered items returned to us will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you at the time of your order is incorrect (which you inform us of after the order has been dispatched).
If an international order sent to a delivery address as noted on the customers order form is returned to Dana Levy Ltd HQ for unspecified reasons where Dana Levy Ltd is not at fault, we will only refund the customer for the cost of the items ordered, but not for the initial delivery charge used to send the order to the customer. Customers are required to contact their local postal service to claim for the postal charges.
When orders are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the local postal service in the country that the order is being sent to. Delays can often be caused by Customs checks, which can sometimes take up to 1-2 weeks. Dana Levy Ltd cannot be held responsible for delays caused by Customs and is unable to release orders from Customs clearance.
Please Note: If no one is at the delivery address as stated on your order at the time of delivery and able to sign for it, Royal Mail / your local postal service will leave a “Whilst You Were Out” card with instructions of which mail depot to collect it from. It is the customer's sole responsibility to contact their local postal service within 5 working days to rearrange delivery. This is not the responsibility of Dana Levy Ltd. If the customer does not collect it from their local postal depot by the deadline date stated on the card, the order will be returned to us. If this occurs, we will contact you to rearrange delivery and you will be required to pay an additional postage fee in order for it to be resent back to you. If we receive the package back and the customer does not want the order resent back to them (Exc. personalised items - these are non returnable and non refundable),we will only refund the customer for the cost of the items ordered, but not for the initial delivery charge used to send the order to the customer.
Dana Levy Ltd cannot be held responsible for goods that are lost or delayed in transit.
For orders not received but tracked as being delivered - This usually happens when orders are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number we provide you with on the Royal Mail website. Please note that we do NOT refund or replace items that are tracked and confirmed as being ‘Delivered’. For this reason, we always recommend that you get items delivered to your home address and on days you are at home.
Occasionally Royal Mail may deliver your package to a neighbour if you are not home at the time of delivery. If your order is tracked as being delivered and you have not received it please check with your neighbours to see if they signed for it before contacting us and if they do not have the package, please contact your local Royal Mail sorting office to help as they should have more information on its whereabouts.
If your delivery has been delayed, please use the tracking number noted on the email notification we sent you to inform you that your order was dispatched to enable you to locate it with Royal Mail.
We cannot refund or replace lost UK based orders until 20 WORKING days (excluding weekends and public holidays) after the dispatch date (32 WORKING days for International orders) have passed – This is the earliest date that Royal Mail classes packages as being ‘Lost’ and will only look into it from this date onwards therefore we cannot report and/or enquire about any undelivered orders until then.
DANA LEVY PROMOTIONS ON THE DANALEVY.CO.UK WEBSITE AND SOCIAL MEDIA
From time to time we may send you special offers and promotions on our jewellery ranges, discount offers for friends who are referred to our website, free shipping to certain destinations, and other competitions to win special pieces from our collections etc. No cash or other alternatives are allowed. We reserve the right to amend or withdraw offers at any time.
We also regularly offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items or particular items or ranges as stated on the discount offer notice and cannot be used in conjunction with any other offer or discounts. These discount codes are only valid within the timescale stated on the offer. It is the customer’s responsibility to include the discount code in the ‘Discount’ box on the checkout page of our website at the time of placing their order within the timescale of the offer. Our discount codes cannot be added manually by Dana Levy Ltd customer services to orders already placed before the offer is valid, during or after the offer has ended even if the order placed has not yet been dispatched.
Postage is charged separately where applicable and is not discounted with the offer.
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite
racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
FEEDBACK & COMPLAINTS
In order to improve our service we always welcome feedback from our customers. If you wish to send us any feedback or complaints about any part of our service by phone, email or letter, it will be dealt with promptly. Please contact us via the contact details shown on the contact page on our website.