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Welcome to the Dana Levy Ltd website terms and conditions (T&C’s) for use. These terms and conditions apply to the use of this website at www.danalevy.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use this website. You will be able to access most areas of this website without registering your details with us.
We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
This website is operated by Dana Levy Limited. We are a company registered in England and Wales with company number 7311646. Our registered office address is: 272 Regents Park Road, London, N3 3HN, UK.
PLEASE NOTE THIS IS NOT A TRADING OFFICE. Our main trading address is PO Box 48588, London NW4 9DG.
To make these T&C’s easier to read, we have defined the following terms;
You are deemed to place an order with us by ordering via our website’s secure online checkout process which is written in the English language. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.
We cannot be held responsible for customer generated mistakes and errors including colour combinations, order quantities or other ordering errors. To prevent these errors from occurring please review your order carefully and thoroughly before submitting it on our Website.
Please Note: Our product images on our product pages are static product images and therefore do not change colour according to the plating and colour preferences you choose for your chosen piece. Please check your plating/colour preferences over for each piece before placing your order as we cannot be held responsible for items you receive in different plating/colour options to the ones you wanted if they are noted on the order confirmation.
We will send you an order confirmation email, detailing the products you have ordered to the e-mail address you supplied to us with your order.
Please Note: It is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications.
Delivery will be made to the shipping address provided by you as per each order. Please ensure that the delivery address details including postal codes submitted by you are correct when the order is placed as we cannot accept responsibility for orders not reaching the recipient if the address is incorrect. Any undelivered items returned to us will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you is incorrect which you inform us of after the order has been dispatched.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
DESCRIPTION OF GOODS
All our jewellery pieces in all our jewellery collections sold on our website are hand-made in our studio in the UK according to each customer’s specific chosen combinations of features available shown on the relevant product page of the item chosen by you on our website.
All our fabric accessories from our Silk Damask range and our Liberty fabric collections are “Bespoke” items made by hand according to your chosen colours and fabrics.
We cannot be held responsible for items which may become discontinued. Fabrics, beads & findings may vary in colour and style to image shown on website. Semi-precious stones are natural products and therefore not all stones are identical to the images shown on the website.
We reserve the right to alter the design, specification or price of any product supplied, whilst maintaining the overall concept.
HEALTH & SAFETY
Our product ranges have been designed for use by adults only. No items are toys and should be kept away from unsupervised children as they can choke on small pieces.
All prices and charges on our website are shown in British Pounds Sterling GBP£, include VAT and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order checkout process. Prices are reviewed periodically and may change at any time, and any necessary changes are made without prior notice. Price changes will not affect orders which we have already sent you an order confirmation. Our website contains a large number of products and despite our attention to detail it is possible that some of the products listed on our website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognized by you as a pricing mistake.
If you are purchasing items from our Website from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.
CANCELLATION & RETURNS POLICY
Under legislation known as the Consumer Contracts Regulations, If for any reason you are not completely satisfied with your online purchase, you have a right to cancel orders for items from our jewellery collections purchased from our website within a statutory cooling-off period. This is 14 working days from the day after the date on which the order was delivered to you. We require that you contact us within 14 days of delivery by email / phone (See Return / Exchange Procedure below), and the new and unused item (s) is/are returned to us within 14 days (UK and International) of the date of when you inform us of your decision to cancel your order. We are happy to offer an exchange or refund on new and unused items as long as the items have all their original labelling and are returned in their original gift bag packaging complete with its individual care card. New and unused means there are no marks on the item, it has not been worn or used, does not smell of perfume or any other aroma and is returned to us in perfect saleable condition. We will not accept returns for any non-faulty items that have been worn, washed, and/or have their original tags & gift pouches removed. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. For health protection and hygiene reasons, we are not able to accept returns on earrings purchased at Dana Levy Ltd if the sealed packaging that they are delivered in is unsealed by the customer.
Please Note: If your order has already been dispatched when you decide to cancel your order we will be unable to redirect it, so we request that you follow the Return/Exchanges procedure below upon receipt.
We reserve the right to charge for re-posting of orders returned to us in error.
Under the Consumer Contracts Regulations legislation Bespoke and personalised goods are exempt from the cancellation rights. Any Bespoke and personalised items ordered by you that are bespoke or non- catalogue (inc. non standard sizes, personalised names on items, made to order items, non standard colours requested by you when placing your order, or jewellery altered in any way as per your request etc) are exempt from the cancellation rights.
Any pieces sold on our website which are Bespoke, personalised and hand-made (as stated above) as per your chosen specifications cannot be cancelled or changed once the order has been placed. We are also unable to offer refunds and/or exchanges on Bespoke, non-catalogue or customised pieces which have been made to suit your requirements, or anything that is sold at a discounted price.
We will only refund bespoke orders if the item is faulty on delivery and cannot be repaired.
In the event of an exchange, items are subject to product availability and the customer will incur any delivery/shipping costs for returning items to be exchanged and for resending the preferred item back to you to be agreed before your unwanted item is returned to us. We can only exchange an item for a different style or colour depending on our stock availability and with the same value or higher than the original item (minus the original P&P costs). If the item you would like to exchange your order for is higher in price than the price of the original order, we will advise on the price difference to pay as well as the P&P charge for sending you the exchanged item.
Please Note: If your initial order qualified for “Free Shipping”, this offer is only applicable to the initial order and not for exchanged items. You will be responsible for paying for shipping the exchanged item back to you. Please follow the ‘Exchange Procedure’ below.
Please also note that P&P charges from the original order will be deducted from the credit amount of the original order against the total cost of the preferred item when the exchange is processed. If you wish to exchange an item, please follow the ‘Exchange Procedure’ below and include details of your preferred item so we can reserve it for you if the item is in stock. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
RETURN / EXCHANGE PROCEDURE
Alternatively you can call us on: +44 (0)7905430010 with your order details to inform us of your wish to return/exchange your order.
Customer Services Department
Dana Levy Ltd
PO Box 48588
Once your unwanted order has been received by us within the stated timescale stated above, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be issued within 14 days of us receiving your returned order. All undamaged, unworn and correctly returned items will be credited to the original customer’s credit or debit card including sales taxes for all EU country shipments. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the EU.
Please Note: If we receive your return in a condition which we feel is not fit for exchange or refund, we shall get in touch with you to discuss proceedings. We reserve the right to refuse an exchange or refund for any item sent back in a condition where the item has been used or damaged, including strong aroma’s such as perfume on the item as it cannot be resold in this condition. If this is the case, the item will be returned to you at your cost. Only items which we can confirm as ‘New and unused’ will be eligible for a refund or exchange, and they have reached our Returns department within the timescale stated (unless otherwise authorised).
Any returned items received without a Returns Number and completed Returns Form will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.
Returns received outside of the above stated timelines are accepted at the discretion of Dana Levy Ltd.
In the rare event that the item(s) you order are delivered faulty or damaged please contact our customer services department immediately on +44(0)7905430010 or email us at: firstname.lastname@example.org to inform us of this and to arrange a repair, replacement or a refund.
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 6 months after delivery. Please provide your order number and date of purchase when contacting Dana Levy Ltd with your fault claim. All items returned as faulty will be inspected by Dana Levy Ltd and any items deemed to be a result of fair wear and tear, accidental damage or handled without the correct care as per our care instructions on our website / enclosed with the order, will not be accepted as faulty. We are happy to repair 'faulty' items once free of charge within a period of 6 months after delivery of the item. Exchanges are possible if the item is irreparable.
We offer a full repairs service for most of our jewellery items needing some TLC after the free repairs period of 6 months from the date of the order of the item. There is a charge for this service, to cover the cost of the labour for the repair and to replace any components missing from the original item (if applicable) along with any shipping costs incurred. The fee varies according to each item so if you would like to use this service please contact us with your order number and details of the repair needed (inc. images if possible) and we can advise on the costs involved.
If someone has sent you a special gift from ‘Dana Levy Ltd’ but it wasn’t quite right, then you can exchange it for a different style or colour with the same cost value (or higher) within 14 days after delivery. Please follow the same exchange procedure as above and advise on the name of the person who bought the item for you when you contact us so we can check that the order date complies with our Terms and Conditions for exchanges.
Please note that the above terms still apply to all exchange requests.
P&P FOR RETURNS /EXCHANGES
If you are returning a non-faulty item because it is unsuitable, we cannot refund the postage you incurred when returning the item. If you are returning an item because it is faulty, we will refund the postage paid by you when returning the item including any P&P charges incurred when buying the original item. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK. Returns or exchanges received outside the stated timescale of 14 days will not be accepted, unless previously authorised by the directors of ‘Dana Levy Ltd’.
The ‘Dana Levy Ltd’ Returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Contracts Regulations.
PACKAGING & DELIVERY
Most of our jewellery orders are packaged in our signature cotton logo gift pouches complete with a jewellery care card enclosed. Oversized pieces are packaged securely in our signature logo tissue.
For health and hygiene reasons our earrings are sent in transparent sealed packaging. We cannot accept returns on earrings if the sealed packaging is opened by the customer.
Our string and cord bracelets are attached to a branded card wrapped in cellophane and our logo tissue packaging.
All jewellery orders are wrapped in our signature logo tissue packaging in an unbranded external padded envelope to help prevent damage whilst in transit.
Delivery for orders to UK mainland addresses is currently free of charge but is subject to change.
Orders to all other UK addresses cost £4.99 per order.
As we offer free UK delivery, each order is sent securely via Royal Mail Recorded 2nd class 'Signed For' delivery service.
Larger orders or larger quantities of jewellery pieces per order and jewellery cases are sent via Royal Mail ‘Special Delivery’ service or via courier depending on product size/weight/value/quantity.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*
Our delivery rate for orders with a total value of under GBP £50 to Europe: GBP £9.99 per order
Our delivery rate for orders with a total value of over GBP £50 to Europe: GBP £11.99 per order
Our delivery rate for orders with a total value of under GBP £50 to ROW: GBP £10.99 per order
Our delivery rate for orders with a total value of over GBP £50 to ROW: GBP £12.99 per order
Please Note: Any import duty and taxes that may be due in the country of destination are the responsibility of the customer.
All orders are sent securely via Royal Mail Recorded ‘International Signed’ or ‘International Tracked & Signed’ (where possible) delivery.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*
We will provide you with the Royal Mail tracking number for your order by email once the order has been dispatched.
When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. Dana Levy Ltd cannot be held responsible for delays caused by Customs and is unable to release orders from Customs clearance.
*Please Note: If no one is at the delivery address as stated on your order at the time of delivery and able to sign for it, Royal Mail / your local postal service will leave a “Whilst You Were Out” card with instructions of which mail depot to collect it from. If you do not collect it from the depot by the deadline date stated on the card it will be returned to us. If this occurs, we will contact you to rearrange delivery and you will be required to pay an additional postage fee in order for it to be resent to you.
Dana Levy Ltd cannot be held responsible for goods that are lost or delayed in transit.
Items not received but tracked as being delivered - This usually happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.
You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked and confirmed as being ‘Delivered’ as this is an automated confirmation given to Royal Mail as soon as the recipient has signed for the package. For this reason, we always recommend that you get items delivered to your home address.
Occasionally Royal Mail may deliver your package to a neighbour if you are not home at the time of delivery. If your order is tracked as being delivered and you have not received it please check with your neighbours before contacting us and if they do not have the package, please contact your local Royal Mail sorting office to help as they should have more information on its whereabouts.
If your delivery has been delayed, please use the tracking number noted on the email notification we sent you to inform you that your order was dispatched to enable you to locate it with Royal Mail.
We cannot refund or replace lost orders until 20 WORKING days after the dispatch date (25 days for International orders) – This is the set time limit that Royal Mail classes packages as being ‘Lost’ and will only look into it from this date onwards therefore we cannot report and enquire about any undelivered orders until then.
DANA LEVY PROMOTIONS ON THE DANALEVY.CO.UK WEBSITE AND SOCIAL MEDIA
From time to time we may send you special offers and promotions on our jewellery ranges, discount offers for friends who are referred to our website, free shipping to certain destinations, and other competitions to win special pieces from our collections etc. No cash or other alternatives are allowed. We reserve the right to amend or withdraw offers at any time.
We also regularly offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items or particular items or ranges as stated on the discount offer notice and cannot be used in conjunction with any other offer or discounts. These discount codes are only valid within the timescale stated on the offer. It is the customer’s responsibility to include the discount code in the ‘Discount’ box on the checkout page of our website at the time of placing their order within the timescale of the offer. Our discount codes cannot be added manually by Dana Levy Ltd customer services to orders already placed before the offer is valid or after the offer has ended even if the order placed has not yet been dispatched.
Postage is charged separately where applicable and is not discounted with the offer.
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
WHAT INFORMATION DO WE COLLECT?
We ask for your contact information including name and email address when a purchase is made via our website. We will also ask for a delivery address along with payment information. Whilst browsing our website, we will automatically receive your computer's IP (Internet Protocol) address which helps to provide us with information to learn about your browser and operating system. Our website also records your IP address when you make a purchase. This identifies the computer that you use to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction.
HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at any time by contacting us at: email@example.com
WHAT DO WE DO WITH THE INFORMATION WE RECEIVE?
Your information will enable us to understand your needs and helps us to provide you with better service, access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you concerning your orders where necessary. Dana Levy Ltd will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so.
We may occasionally use your information to contact you for your views on our services and to notify you about important changes or developments to our website or our services. Additionally, where you have consented, we may also use your information to send you emails to the email address you have provided, about new products, special offers and services we offer which may be of interest to you. If you change your mind about being contacted in the future, please click on the “unsubscribe” link at the bottom of the email newsletter you receive from us, or send an email with “UN-SUBSCRIBE” in the subject heading to: firstname.lastname@example.org
Our online store is hosted on Shopify Inc. who provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data behind a firewall on a secure server.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight please refer to Shopify’s Terms of Service: https://www.shopify.com/legal/terms
And/ or their Privacy Statement: https://www.shopify.com/legal/privacy
THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Please also note that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. Therefore if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
We are committed to ensuring that your information is secure. We take reasonable precautions and follow industry best practices to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed. In order to prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service
A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, but please note that declining them may prevent you from taking full advantage of the website.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
FEEDBACK & COMPLAINTS
In order to improve our service we always welcome feedback from our customers. If you wish to send us any feedback or complaints about any part of our service by phone, email or letter, it will be dealt with promptly. Please contact us via the contact details shown on the contact page on our website.
To download a copy of our website's Terms and Conditions of trade as stated above, Please click HERE