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Terms & Conditions

INTRODUCTION
Welcome to the Dana Levy Ltd website terms and conditions (T&C’s) for use. These terms and conditions apply to the use of this website at www.danalevy.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use this website. You will be able to access most areas of this website without registering your details with us.
We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
This website is operated by Dana Levy Limited. We are a company registered in England and Wales with company number 7311646. Our registered office address is: 272 Regents Park Road, London, N3 3HN, UK. PLEASE NOTE THIS IS NOT A TRADING OFFICE. Our main trading address is PO Box 48588, London NW4 9DG.
Our VAT number is available upon request.


GLOSSARY
To make these T&C’s easier to read, we have defined the following terms;
• "Users" means yourself – as the user of the website;
• "We/Us/Our" means Dana Levy Limited;
• "Personal Information" means the details provided by you on registration;
• "Product" means a ‘Dana Levy Ltd’ product displayed for sale on our website;
• "Product Description" means that part of the website, which set out certain features and characteristics of our products.;
• “Privacy Policy” means our policy around use of your data on or connected to our website;
• "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.


ORDERING FROM US
You are deemed to place an order with us by ordering via our website’s secure online checkout process which is written in the English language. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.
We cannot be held responsible for customer generated mistakes and errors including colour combinations, order quantities or other ordering errors. To prevent these errors from occurring please review your order carefully and thoroughly before submitting it on our Website.
We will send you an order confirmation email, detailing the products you have ordered to the e-mail address you supplied to us with your order

Please Note: It is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications. 

Delivery will be made to the shipping address provided by you as per each order. Please ensure that the delivery address details including postal codes submitted by you are correct when the order is placed as we cannot accept responsibility for orders not reaching the recipient if the address is incorrect. Any undelivered items returned to us will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you is incorrect which you inform us of after the order has been dispatched.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.


DESCRIPTION OF GOODS
All our jewellery pieces in all our jewellery collections sold on our website are hand-made in our studio in the UK according to each customer’s specific chosen combinations of features available shown on the relevant product page of the item chosen by you on our website.
All our fabric accessories from our Silk Damask range and our Liberty fabric collections are “Bespoke” items made by hand according to your chosen colours and fabrics.
We cannot be held responsible for items which may become discontinued. Fabrics, beads & findings may vary in colour and style to image shown on website. Semi-precious stones are natural products and therefore not all stones are identical to the images shown on the website.
We reserve the right to alter the design, specification or price of any product supplied, whilst maintaining the overall concept.


HEALTH & SAFETY
Our product ranges have been designed for use by adults only. No items are toys and should be kept away from unsupervised children as they can choke on small pieces.


PRICING
All prices and charges on our website are shown in British Pounds Sterling £GBP, include VAT and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order process. Prices are reviewed periodically and may change at any time, and any necessary changes are made without prior notice. Price changes will not affect orders which we have already sent you an order confirmation. Our website contains a large number of products and despite our attention to detail it is possible that some of the products listed on our website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognized by you as a pricing mistake.

If you are purchasing items from our Website from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.

DELIVERY

UK DELIVERY
Delivery for orders to UK mainland addresses is currently free of charge but is subject to change.
Orders to all other UK addresses cost £4.99 per order.
Most of our jewellery orders are packaged in our signature cotton drawstring logo gift pouches. Oversized pieces are packaged securely in our signature logo tissue.
Our red string and cord bracelets are attached to a message card in cellophane and our logo tissue packaging.
All jewellery orders are wrapped in our signature logo tissue packaging in an unbranded external padded envelope to help prevent damage whilst in transit. Each order is sent securely via Royal Mail Recorded 2nd class 'Signed For' delivery service.
Larger orders or larger quantities of jewellery pieces per order and jewellery cases are sent via Royal Mail ‘Special Delivery’ service or via courier depending on product size/weight/value/quantity.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*


INTERNATIONAL DELIVERY
Non EU orders are exclusive of VAT (20%). This is automatically removed from your order at the checkout.
Our delivery rate for orders with a total value of under GBP £50 to Europe: GBP £9.99 per order
Our delivery rate for orders with a total value of over GBP £50 to Europe: GBP £11.99 per order
Our delivery rate for orders with a total value of under GBP £50 to ROW: GBP £10.99 per order
Our delivery rate for orders with a total value of over GBP £50 to ROW: GBP £12.99 per order

Orders to Europe are usually delivered within 4-5 days from the dispatch date. 
Orders to ROW are usually delivered within 7-10 days from the dispatch date.

Please Note: Any import duty and taxes that may be due in the country of destination are the responsibility of the customer.
All orders are sent securely via Royal Mail Recorded ‘International Signed For’ delivery.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.*
We will provide you with the Royal Mail tracking number for your order by email once the order has been dispatched.

When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

*Please Note: If no one is at the delivery address as stated on your order at the time of delivery and able to sign for it, Royal Mail / your local postal service will leave a “Whilst You Were Out” card with instructions of which mail depot to collect it from. If you do not collect it from the depot by the deadline date stated on the card it will be returned to us. If this occurs, we will contact you to rearrange delivery and you will be required to pay an additional postage fee in order for it to be resent to you. If you do not wish to do this, we will refund you on the cost of the order minus the cost of the initial P&P charge on the order.

Dana Levy Ltd cannot be held responsible for goods that are lost or delayed in transit.

Items not received but tracked as being delivered - This usually happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

If your delivery has been delayed, please use the tracking number noted on the email notification we sent you to inform you that your order was dispatched to enable you to locate it with Royal Mail.

We cannot refund or replace lost orders until 20 working days after the dispatch date (30 days for International orders) – This is the set time limit that Royal Mail classes packages as being ‘Lost’ and will only look into it then.

 

CANCELLATION & RETURNS POLICY
Under legislation known as the Consumer Contracts Regulations, If for any reason you are not completely satisfied with your online purchase, you have a right to cancel orders for items from our jewellery collections purchased from our website within a statutory cooling-off period. This is 14 working days from the day after the date on which the order was delivered to you. We require that you contact us within 14 days of delivery by email / phone (See Return / Exchange Procedure below), and the new and unused item (s) is/are returned to us within 14 days (UK and International) of the date of when you inform us of your decision to cancel your order. We are happy to offer an exchange or refund on new and unused items as long as the items have all their original labelling and are returned in their original gift bag packaging complete with its individual care card. New and unused means there are no marks on the item, it has not been worn or used, does not smell of perfume or any other aroma and is returned to us in perfect saleable condition. We will not accept returns for any non-faulty items that have been worn, washed, and/or have their original tags removed. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. For hygiene reasons, We are unable to accept returns and refund/exchange any earrings purchased at Dana Levy Ltd unless they are faulty upon delivery.

Please Note: If your order has already been dispatched when you decide to cancel your order, then we are unable to redirect it, so request that you follow the Return/Exchanges procedure below upon receipt.

We reserve the right to charge for re-posting of orders returned to us in error.

BESPOKE ORDERS
Under the Consumer Contracts Regulations legislation Bespoke and personalised goods are exempt from the cancellation rights. Any Bespoke and personalised items ordered by you that are bespoke or non- catalogue (inc. non standard sizes, personalised names on items, made to order items, non standard colours requested by you when placing your order, or jewellery altered as per your request etc) are exempt from the cancellation rights.
Any pieces sold on our website which are Bespoke, personalised and hand-made (as stated above) as per your chosen specifications cannot be cancelled or changed once the order has been placed. We are also unable to offer refunds and/or exchanges on Bespoke, non-catalogue or customised pieces which have been made to suit your requirements, or anything that is sold at a discounted price.
We will only refund Bespoke orders if the item is faulty on delivery and cannot be repaired.

EXCHANGES
In the event of an exchange, items are subject to product availability and the customer will incur any delivery/shipping costs for returning items to be exchanged and for resending the preferred item back to you to be agreed before your unwanted item is returned to us. We can only exchange an item for a different style or colour depending on our stock availability and with the same value or higher than the original item (minus the original P&P costs). If the item you would like to exchange your order for is higher in price than the price of the original order, we will advise on the price difference to pay as well as the P&P charge for sending you the exchanged item.
Please Note: If your initial order qualified for “Free Shipping”, this offer is only applicable to the initial order and not for exchanged items. You will be responsible for paying for shipping the exchanged item back to you. Please follow the ‘Exchange Procedure’ below.
Please also note that P&P charges from the original order will be deducted from the credit amount of the original order against the total cost of the preferred item when the exchange is processed. If you wish to exchange an item, please follow the ‘Exchange Procedure’ below and include details of your preferred item so we can reserve it for you if the item is in stock. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.


RETURN / EXCHANGE PROCEDURE
1. To cancel your order and arrange an exchange or return, Please email: info@danalevy.co.uk putting EXCHANGE or RETURN & your customer order reference number in the subject heading box. Please include your name, address, and contact number, details of the product including the order date, order reference number and the reason for exchanging /returning the item. We will then confirm if it is possible to process your request and issue you a RETURNS REFERENCE NUMBER and will email you a Returns Form. Please do not return the item unless you receive confirmation from us that your order is returnable and you receive a ‘Returns reference number’ and Returns Form.
Alternatively you can call us on: +44 (0)7905430010 with your order details to inform us of your wish to return/exchange your order.
2. If you receive the aforementioned confirmation from us that your order is exchangeable / returnable, Please return the item and include your completed returns form with your full contact details including name, address and contact number/email address, and reason for returning the item(s). Please also advise whether you would like to make a return or an exchange and state the exact desired item(s) name as stated on our website, plating, colour, etc.
3. Please securely wrap and package the item with the completed form and send it to our head office at:

Customer Services Department
Dana Levy Ltd
PO Box 48588
London
NW4 9DG
England

4. All unwanted orders must be returned to us via a secure, trackable postal service (with insurance for the value of the item (s) being returned. If you are based in the UK, we recommend Royal Mail ‘Signed for’ or ‘Special Delivery’ services. Dana Levy Ltd does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
5. When returning an item from overseas, please kindly follow the same procedure above. Dana Levy Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Dana Levy Ltd. Please also take extra care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this will be passed onto the customer. This may also delay the returns process. If you are uncertain about how to fill in the customs form correctly, please speak with the relevant customs department at your local postal service before returning the item to us.


REFUNDS
Once your unwanted order has been received by us within the stated timescale stated above, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be issued within 15 days of us receiving your returned order. All undamaged, unworn and correctly returned items will be credited to the original customer’s credit or debit card including sales taxes for all EU country shipments. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the EU.
Please Note: If we receive your return in a condition which we feel is not fit for exchange or refund, we shall get in touch with you to discuss proceedings. We reserve the right to refuse an exchange or refund for any item sent back in a condition where the item has been used or damaged. If this is the case, the item will be returned to you at your cost. Only items which we can confirm as new and unused will be eligible for a refund or exchange, and they have reached our Returns department within the timescale stated (unless otherwise authorised).
Any returned items received without a Returns Number and completed Returns Form will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.

Returns received outside of the above stated timelines are accepted at the discretion of Dana Levy Ltd.

FAULTY ITEMS
In the rare event that the item(s) you order are delivered faulty or damaged please contact our customer services department on +44(0)7905430010 or email us at: info@danalevy.co.uk to inform us of this and to arrange a repair, replacement or a refund.
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 6 months after delivery. Please provide your order number and date of purchase when contacting ‘Dana Levy Ltd’ with your fault claim. All items returned as faulty will be inspected by Dana Levy Ltd and any items deemed to be a result of fair wear and tear, accidental damage or handled without the correct care as per our care instructions on our website / enclosed with the order, will not be accepted as faulty. We are happy to repair faulty items free of charge within a period of 6 months after delivery of the item. Exchanges are possible if the item is unrepairable.
We offer a full repairs service for most of our jewellery items needing some TLC after the free repairs period of 6 months from the date of the order of the item. There is a charge for this service, to cover the cost of the labour for the repair and to replace any components missing from the original item (if applicable) along with any shipping costs incurred. The fee varies according to each item so if you would like to use this service please contact us with your order number and details of the repair needed and we can advise on the costs involved.

GIFT RETURNS
If someone has sent you a special gift from ‘Dana Levy Ltd’ but it wasn’t quite right, then you can exchange it for a different style or colour with the same cost value (or higher) within 14 days after delivery. Please follow the same exchange procedure as above and advise on the name of the person who bought the item for you when you contact us so we can check that the order date complies with our terms and conditions for exchanges.
Please note that the above terms still apply to all exchange requests.

P&P FOR RETURNS /EXCHANGES
If you are returning a non-faulty item because it is unsuitable, we cannot refund the postage you incurred when returning the item. If you are returning an item because it is faulty and request a refund, we will refund the postage paid by you when returning the item including any P&P charges incurred when buying the original item. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK. Returns or exchanges received outside the stated timescale of 14 days will not be accepted, unless previously authorised by the directors of ‘Dana Levy Ltd’.
The ‘Dana Levy Ltd’ Returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Contracts Regulations.


DANA LEVY PROMOTIONS ON THE DANALEVY.CO.UK WEBSITE AND SOCIAL MEDIA
From time to time we may send you special offers and promotions including discount offers on our jewellery ranges, discount offers for friends who are referred to our website, free shipping to certain destinations, and other competitions to win special pieces from our collections etc. No cash or other alternatives are allowed. We reserve the right to amend or withdraw offers at any time.

From time to time we may also offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items or particular items or ranges as stated on the discount and cannot be used in conjunction with any other offer or discounts.


SERVICE ACCESS
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses.


DISCLAIMER
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.


PRIVACY POLICY
We are committed to preserving the privacy of all visitors to our website at www.danalevy.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through email notification.


INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products from www.danalevy.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.


USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.


UN-SUBSCRIBE
Our website gives users the option to have their information removed from our database if they do not want to receive future communications or if they no longer wish to receive newsletter messages.
To un-subscribe, please click on the “unsubscribe” link at the bottom of the email newsletter you receive from us, or send an email with “UN-SUBSCRIBE” in the subject heading to; info@danalevy.co.uk


DISCLOSURE OF YOUR INFORMATION
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES AND IP ADDRESS
Our online store uses a browser "cookie" to store your order reference, so that we can display your shopping cart. This cookie does not store any of your personal information. Our site uses a session "cookie" to record which pages you have visited on our website. This is simply used to gather statistical information on the most popular pages on our website. This cookie does not store any of your personal information. Our website also records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you use to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.


GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.



FEEDBACK & COMPLAINTS
In order to improve our service we always welcome feedback from our customers. If you wish to send us any feedback or complaints about any part of our service by phone, email or letter, it will be dealt with promptly. Please contact us HERE

 

To download a copy of our website's Terms and Conditions of trade as stated above, Please click HERE