FAQ

Shopping at Dana Levy is easy:

• Use the various title links on the main menu banner of our homepage such as 'NEW IN', 'WOMEN'S JEWELLERY' or 'SHOP BY THEME' to view our various different collections for each or click on the images on the homepage if that particular item is of interest and it will take you to that chosen category or product page.
• Once you have found an item, please choose your plating/colour preferences from the options listed above the product description and click on the 'ADD TO BASKET' button on the product page.
• Please Note: The product images on each product page of our website are static product images showing examples of the product on each page and therefore do not change plating colour or bead/cord colours according to the options you choose when you place your order. It is the customers responsibility to check over their order form to ensure all the chosen options are as they wish. The images shown on your order confirmation are also static images of the product chosen and do not reflect the colour/plating options chosen by you. Please consider this when you place your order. Repeat these steps if you wish to order other items.
• Review the items in your shopping bag by clicking the ‘CART’ icon link at the top of the page.
• Click on 'CHECKOUT' to complete your order.
• Once your order has been completed you will receive an order confirmation by email with details of the items you ordered.
• If you would like a non-standard size for a particular item, please contact our customer services department via email to check if this is possible on your chosen item style before you place your order. 
• If you are sending an item as a gift to someone special, feel free to add a short greeting in the ‘Special Instructions’ box in the cart section of the checkout when you place your order and we will add your greeting on a gift tag with the item you have ordered for them and will ensure no receipts are added to the package. If the item is a gift but is being sent to your address we will include the receipt for your reference, unless you notify us not to on your order confirmation.

Almost all our jewellery pieces are handmade to order. All our beaded pieces including our glass bead and semi precious gemstone beaded bracelets, necklaces and anklets can be made to a smaller or larger size than the standard size shown on the product page of our website at no extra cost if requested at the time of placing your order. If you wish to order a beaded piece in a different size to the size listed please email us BEFORE you place your order to ensure this is possible or add your request in the ‘Special Instructions’ box on the cart page before you click on the ‘checkout’ button.

PLEASE NOTE: If you request a beaded bracelet in a non standard size, please kindly take into account that you will need to stretch it over your hand to get it on so please ensure there is at least a 1/2 inch gap between your actual wrist size and the bracelet size you would like to order so there is no tension on the elastic that will cause it to snap. The bracelet should be able to move freely when worn. We cannot accept responsibility for non standard bespoke bracelets breaking due to being made too small to fit over your hand or being too tight on your wrist.

Our friendship bracelets are usually one size only as although they are handmade they are not made in-house. However we do sometimes have stock of larger or smaller friendship bracelets but are limited in the colour choices available. If you wish to purchase a friendship bracelet in a non standard size please email us before you place your order to ensure we have a bracelet in the size and colour mix you would like.

If there are any other jewellery pieces on our website that you would like to order in a different size to the size shown on the product page please email our customer services team HERE to enquire if it’s possible before you place your order.

Please kindly note that any jewellery pieces ordered by you in a non standard size is considered ‘bespoke’ and therefore non-returnable and non-refundable.

If you have bought beaded bracelets at the standard size shown on our website and would like them resized after purchase, this can be done so via our repair service which is payable. For further details please enquire via email HERE

You can shop on the Dana Levy website without registering and/or creating an account.

However, if you do register with us, you will be able to enjoy the following benefits;

• Track your orders and review past purchases.
• Save items in your shopping basket for your next visit.
• Save your address so you can shop even quicker next time.

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page to reset your password.

Please Note: For security reasons we are unable to send your old password via email.

We can assure you that your personal information is kept private and confidential, and at no point is it shared with a third party. For more information, please read our Privacy Policy.

We accept Visa, Visa MasterCard, Visa Debit, Mastercard, American Express cards and payment via Paypal and Googlepay. All payments are processed through a secure and PCI compliant checkout system provided by Shopify. 

To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly, especially your telephone number and email address so that we are able to contact you should we need to verify something on your order.

If you would prefer to place an order by telephone, you can call our customer services department on +44 (0)790 543 0010, Monday – Friday 0930-1830 GMT.

You will be billed in British Pounds Sterling £GBP, according to the currency rate of your bank on the date of purchase. If you wish to view the estimated amount in EUR or US$ before you make your purchase, please click on the drop down currency button on the main banner next to the CART  on the main banner menu.

Before your purchases have been prepared for dispatch we can amend or cancel your order, and/or edit your shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please call our customer services department as soon as possible on +44 (0)790 543 0010 for further assistance.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we advise that you place a separate order for each destination.

All your orders purchased via our website are insured against theft and accidental damage whilst in transit from Dana Levy HQ to your specified shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to send orders out to be delivered without a signature. If nobody is in when the order is delivered, Royal Mail/Your local postal service should leave a “Whilst you were out” card with details of where to collect your order. We cannot be held responsible if the postal service doesn’t leave this note. We regularly track dispatched orders and if we are notified that the customer was not in to accept the order and a “whilst you were out” notice was left, we will email you to check if you received the notice just in case. 

For information on our delivery charges to your chosen destination, please view our delivery information Here.

The product prices displayed on our website are exclusive of all international taxes and duties. Once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs. Any charges on a parcel must be paid by the person receiving the parcel. Dana Levy has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any additional charges you were not expecting.

Please view our shipping information in more detail HERE

Once your order has been dispatched, you will receive a ‘shipping confirmation' email from us to let you know that your order is on the way which will include a Royal Mail tracking number of the order. You can track the delivery of your order using this tracking number via the Royal Mail website. 

If you have registered for an account on our website, you can check the status of your order by signing into My Account, viewing your order and checking the Order Update section.

Making a return or exchange is easy. You have 14 days to decide whether you wish to keep your order from the date you receive it.

For full details on our Returns / Exchanges policy and procedure, click HERE

In the rare event that the item(s) you order are delivered faulty or damaged please contact our customer services department immediately on +44(0)7905430010 or email us at: info@danalevy.co.uk to inform us of this and to arrange a repair, replacement or a refund. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 5 months from the date of order. Please provide your order number and date of purchase when contacting Dana Levy Ltd with your fault claim and include images of the item and fault where possible. All items returned as faulty will be inspected by our repairs team at Dana Levy Ltd on a case by case basis. We are happy to repair faulty items free of charge within a period of 5 months from the initial order date if the fault is a production fault and not due to natural fair wear and tear, accidental damage, undue care and misuse (against our care instructions noted on our website/enclosed with our jewellery pieces) including damage/discolouration/tarnishing caused by perfumes, oils, chemicals, liquids & heat exposure. Our 5 month warranty will be void and will not be accepted as ‘faulty’ if damage is caused due to customer misuse as stated above.

Exchanges are possible if the item is irreparable.

We offer a payable repairs service for most of our jewellery items needing some TLC after the free repairs period of 5 months from the date of the order of the item. There is a charge for this service, to cover the cost of the labour for the repair and to replace any components missing from the original item (if applicable) plus shipping costs. The fee varies according to each item so if you would like to use this service please contact us with your order number and details of the repair needed (Pls include images if possible) and we can advise on the costs involved. All repairs beyond the 5 month limit from the initial purchase date are chargeable.

For further information please read our Terms & Conditions HERE.