FAQ

In the rare event that the item(s) you order are delivered faulty or damaged please contact our customer services department immediately on +44(0)7905430010 or email us at: info@danalevy.co.uk to inform us of this and to arrange a repair, replacement or a refund. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 5 months from the date of order. Please provide your order number and date of purchase when contacting Dana Levy Ltd with your fault claim and include images of the item and fault where possible. All items returned as faulty will be inspected by our repairs team at Dana Levy Ltd on a case by case basis. We are happy to repair faulty items free of charge within a period of 5 months from the initial order date if the fault is a production fault and not due to natural fair wear and tear, accidental damage, undue care and misuse (against our care instructions noted on our website/enclosed with our jewellery pieces) including damage/discolouration/tarnishing caused by perfumes, oils, chemicals, liquids & heat exposure. Our 5 month warranty will be void and will not be accepted as ‘faulty’ if damage is caused due to customer misuse as stated above.

Exchanges are possible if the item is irreparable.

We offer a payable repairs service for most of our jewellery items needing some TLC after the free repairs period of 5 months from the date of the order of the item. There is a charge for this service, to cover the cost of the labour for the repair and to replace any components missing from the original item (if applicable) plus shipping costs. The fee varies according to each item so if you would like to use this service please contact us with your order number and details of the repair needed (Pls include images if possible) and we can advise on the costs involved. All repairs beyond the 5 month limit from the initial purchase date are chargeable.

For further information please read our Terms & Conditions HERE.