FAQ

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we advise that you place a separate order for each destination.

All your orders purchased via our website are insured against theft and accidental damage whilst in transit from Dana Levy HQ to your specified shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to send orders out to be delivered without a signature. If nobody is in when the order is delivered, Royal Mail/Your local postal service should leave a “Whilst you were out” card with details of where to collect your order. We cannot be held responsible if the postal service doesn’t leave this note. We regularly track dispatched orders and if we are notified that the customer was not in to accept the order and a “whilst you were out” notice was left, we will email you to check if you received the notice just in case. 

For information on our delivery charges to your chosen destination, please view our delivery information Here.

The product prices displayed on our website are exclusive of all international taxes and duties. Once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs. Any charges on a parcel must be paid by the person receiving the parcel. Dana Levy has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any additional charges you were not expecting.

Please view our shipping information in more detail HERE

Once your order has been dispatched, you will receive a ‘shipping confirmation' email from us to let you know that your order is on the way which will include a Royal Mail tracking number of the order. You can track the delivery of your order using this tracking number via the Royal Mail website. 

If you have registered for an account on our website, you can check the status of your order by signing into My Account, viewing your order and checking the Order Update section.