All your orders purchased via our website are insured against theft and accidental damage whilst in transit from Dana Levy HQ to your specified shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to send orders out to be delivered without a signature. If nobody is in when the order is delivered, Royal Mail/Your local postal service should leave a “Whilst you were out” card with details of where to collect your order. We cannot be held responsible if the postal service doesn’t leave this note. We regularly track dispatched orders and if we are notified that the customer was not in to accept the order and a “whilst you were out” notice was left, we will email you to check if you received the notice just in case.